Romano Paint Co. (“Romano,” “we,” “our,” “us”) is an owner-operated residential and commercial painting business providing interior and exterior services from our office at 90 Hurontario Street, Collingwood, Ontario L9Y 2L6, Canada. This notice explains how we collect, use, disclose, and safeguard personal information under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), relevant Ontario consumer-protection statutes, and Canada’s Anti-Spam Legislation (CASL). It applies to information gathered through our website, social-media pages, email marketing, on-site Wi-Fi, estimate requests, and any other interaction that links to this notice.
You may provide personal details—such as name, service address, email, phone number, preferred colours, project photos, and payment information—when you request an estimate, schedule a job, leave a review, or contact customer support. We also collect certain data automatically, including IP address, device and browser type, pages visited, referring URL, and cookie or pixel identifiers, to secure the site, analyse traffic, and personalise content. Where work is performed at your premises or during events, we may maintain sign-in sheets, photo records of completed work (with consent), or CCTV footage for safety and quality-assurance purposes.
We use personal information to provide and invoice painting services, respond to inquiries and warranty claims, send essential service communications such as appointment confirmations, send promotional messages only with your express or implied consent under CASL, improve our services and customer experience, detect and prevent fraud or security incidents, and comply with legal obligations or enforce contractual terms. Our legal bases are your consent, performance of a contract, and our legitimate business interests such as improving operations.
Romano does not sell or rent personal information. We disclose it only to trusted service providers—payment processors, scheduling platforms, web-hosting companies, email-marketing or analytics vendors, suppliers who deliver materials directly to a job site—bound by confidentiality obligations; to courts, regulators, or law-enforcement authorities when legally required; or to a successor business in the event of a merger, acquisition, or asset sale, provided the recipient protects the data in a manner consistent with this notice. Some providers operate outside Canada, notably in the United States, where local laws may permit government access; we rely on contractual safeguards such as standard contractual clauses to require comparable protection.
You may request access to or correction of your personal information, withdraw consent to marketing at any time via the unsubscribe link or by contacting us, and control non-essential cookies through our cookie banner or your browser. If we cannot resolve a privacy concern, you may complain to the Office of the Privacy Commissioner of Canada.
We follow industry-standard safeguards—including TLS encryption, restricted employee access, and multi-factor authentication for administrative accounts—to protect personal information, but no system is completely secure. We retain information only as long as necessary for the purposes above or to meet legal, tax, or warranty requirements, after which we securely destroy or anonymise it. Our website and services are intended for a general audience; we do not knowingly collect personal information from children under 13 without parental consent. Links to third-party websites are provided for convenience, and their privacy practices are independent of ours.
We may update this notice to reflect changes in law, technology, or our practices. A revised version will appear on this page with a new “last updated” date, and we will give prominent notice of any material changes, for example by email or website banner.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Questions, requests, or complaints may be directed to our team at Romano Paint Co., 64 Hurontario Street, Collingwood, Ontario L9Y 2L6, email team@romanopaintco.ca, tel +1 (249) 449-0024.
Privacy Policy